Refund policy
At Maverick, we take pride in creating premium handmade leather footwear crafted with exceptional attention to detail. Every pair is carefully made to deliver quality, comfort, and timeless style. Please read our Return & Refund Policy before placing your order.
Returns
Your satisfaction is important to us. We accept returns or refunds only if:
- The item arrives damaged.
- You receive an incorrect product.
Please inspect your order upon delivery and contact us immediately if you experience either of these issues.
Sizing
To ensure the best fit, please review our size guide before placing your order. As our footwear is carefully handcrafted, we are unable to accept returns or exchanges due to incorrect sizing or a change of mind. If you have any questions about sizing, our support team will be happy to assist you before you place your order.
Color Disclaimer
We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to lighting, photography, and individual screen settings. These minor differences are considered normal and are not eligible for returns or refunds.
Reporting Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us at info@maverickleather.store within 48 hours of delivery. Kindly include your order number along with clear photos of the product and packaging so we can review your request and resolve the issue as quickly as possible.
Return Period
Approved returns must be initiated within 30 days of receiving your order. We do not charge any restocking fees however, customers are responsible for the cost of return shipping unless otherwise agreed.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund after 15 business days from the approval date, please contact our support team for assistance.
Thank you for choosing Maverick. We truly appreciate your trust and support, and we're committed to providing premium handmade leather footwear with exceptional craftsmanship and customer service.